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Laurent Haug's newsletter, issue 6

A telemarketing robot who swears she's not a robot, Uber attracting lawsuits when it raises capital,

Laurent Haug

March 22 · Issue #6 · View online
News and thoughts on society's ongoing transformation.

A telemarketing robot who swears she’s not a robot, Uber attracting lawsuits when it raises capital, Apple store lifting sales by 10% in malls, Swiss watchmakers finally getting into the smartwatch game, a school in the cloud, a bank’s chairman saying his firm is “a software company”, London getting ahead of Silicon Valley in Fintech, and much more. Welcome to this week’s edition, enjoy your Sunday and happy reading!

The innovator's dilemma, exemplified
Nintendo is finally getting on smartphone platforms
« As the Wall Street Journal pointed out, less than two years ago [Nintendo president] Iwata told the paper Nintendo would not make smartphone games, no way, no how. But it’s been a rough two years for Nintendo. The Wii U already had launched to tepid response by the time that Iwata said that, and sales have only mildly improved […]. The portable 3DS has fared better, but sales are still on the decline. In other words, it’s looking less and less likely that there is a savior waiting in the wings. The company is preparing for a future in which this is the new normal.»
News from the digital world
Uber Cars Now Outnumber Yellow Cabs in NYC
There Are Good Reasons Why People Love to Sue Uber
Apple stores single-handedly lift sales by 10% at malls
TAG Heuer Teams Up With Intel and Google for Smartwatch
Samantha West The Telemarketer Robot Who Swears She's Not a Robot
When asked point blank if she was a real person, or a computer-operated robot voice, she replied enthusiastically that she was real, with a charming laugh. But then she failed several other tests. When asked “What vegetable is found in tomato soup?” she said she did not understand the question. When asked multiple times what day of the week it was yesterday, she complained repeatedly of a bad connection.
Over the course of the next hour, several TIME reporters called her back, working to uncover the mystery of her bona fides. Her name, she said, was Samantha West, and she was definitely a robot, given the pitch perfect repetition of her answers. Her goal was to ask a series of questions about health coverage—”Are you on Medicare?” etc.—and then transfer the potential customer to a real person, who could close the sale.
It's the end of fashion as we know it
L’Oréal wants to help 6,000 hairdressing salons get loans
Sugata Mitra's school in the cloud
The changing demographics of pro American Football players
Fintech headlines
Facebook Messenger will now let you send money to friends
Fintech Disruptors' $4trn fortune
BBVA chairman: "In the future, we will be a software company"
London's fintech sector is bigger than Silicon Valley or New York
Shell UK picks PayPal for mobile payments at the pump
Naver and Daum (Korea's largest internet companies) to offer mobile payment solutions
Comment les grandes banques suisses abordent la fintech
Startups and tools
List of fintech startups in Switzerland
Backblaze, unlimited online backup
This week's link for parents
Why Children Need Chores
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